Privacy policy.

Privacy Policy for Email and SMS Marketing

Last Updated: April 5, 2025

At Sticky Rice LA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you subscribe to our email and SMS marketing communications. By subscribing to our email and SMS marketing services, you agree to the collection and use of your information as described in this policy.

1. Information We Collect

When you subscribe to our email and SMS marketing, we may collect the following information:

  • Email Address: Used to send you newsletters, promotions, and other marketing communications.

  • Phone Number: Used to send you text message promotions and offers.

  • Name (optional): Used to personalize communications.

  • Preferences: Data regarding your interactions with our marketing content (such as the types of offers you engage with).

2. How We Use Your Information

We use the information we collect to:

  • Send you promotional offers, discounts, and updates about Sticky Rice LA, including new menu items, special events, and exclusive promotions.

  • Personalize our marketing communications to better align with your interests and preferences.

  • Improve the effectiveness of our email and SMS marketing campaigns.

We may also use your information for internal purposes, such as analyzing customer engagement, improving our marketing strategies, and ensuring the best customer experience.

3. How We Protect Your Information

We take the security of your personal information seriously. We employ a variety of technical and administrative measures to protect your data from unauthorized access, use, or disclosure. However, please note that no method of electronic transmission or storage is 100% secure, and while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

4. Consent to Receive Marketing Communications

By providing your email address and/or phone number and subscribing to our marketing communications, you consent to receive promotional emails and SMS messages from Sticky Rice LA.

  • Email Marketing: You will receive marketing emails from us if you have subscribed to our email list.

  • SMS Marketing: You will receive text message marketing communications if you have subscribed to our SMS service.

You can unsubscribe from both email and SMS communications at any time.

5. Opt-Out/Unsubscribe

  • Email Marketing: If you no longer wish to receive promotional emails, you can click the "unsubscribe" link included in every marketing email we send.

  • SMS Marketing: To opt out of receiving text messages, reply “STOP” to any SMS message you receive from us. Once you opt out, you will stop receiving future marketing SMS messages, but you may still receive transactional or service-related messages related to your purchases.

6. Third-Party Service Providers

We may use third-party services to manage our email and SMS marketing campaigns, such as email marketing platforms (e.g., Mailchimp) or SMS marketing platforms (e.g., Twilio). These third parties are authorized to use your information only as necessary to provide these services to us. They are prohibited from using your information for any other purpose.

7. Sharing Your Information

We will never sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with third-party service providers as described in Section 6. We may also disclose your information if required by law or in the event of a legal process, such as a subpoena or court order.

8. Data Retention

We retain your personal information for as long as you remain subscribed to our marketing communications. If you opt-out, we will delete your information from our marketing database, though we may retain certain information for record-keeping and compliance purposes.

9. Children's Privacy

Our email and SMS marketing services are intended for individuals aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18. If we discover that we have inadvertently collected information from a child under 18, we will take steps to delete such information.

10. Changes to This Privacy Policy

Sticky Rice LA reserves the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our email and SMS marketing practices, please contact us at:

Sticky Rice LA
Hi@eatstickyrice.com

By subscribing to our email or SMS marketing, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.